FAQ – Eclipse Holsters

EclipseHolsters

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FAQs

Frequently Asked Questions

CHOOSING YOUR HOLSTER

How do I choose the right holster for me?

Start with how you want to carry:

Inside the Waistband (IWB): Worn inside your waistband for concealed carry.
Outside the Waistband (OWB): Worn outside your waistband. Concealment will depend on your clothing and setup.

Next, select your exact firearm model, any weapon light, your draw hand, and your preferred attachment. Need help getting started? Take our Holster Quiz or explore the Custom Builder.

How do I know which firearm model to select?

Choose the exact make and model of your firearm, including the generation or barrel length when specified. Similar-looking firearms aren’t necessarily compatible with the same holster. If you’re unsure which option matches yours, [contact us](/content/pages/contact "https://eclipseholsters.com/pages/contact"/index.html) before ordering

Do you offer a holsters for lights?

We offer light-bearing holsters for select firearm and light combinations. [Check the available options](/content/pages/custom-builder?builderType=holster&carrySide=Right "https://eclipseholsters.com/pages/custom-builder?builderType=holster&carrySide=Right"/index.html) for your exact setup before ordering—matching the firearm alone isn’t enough.

Our light-bearing holsters require the selected light to remain attached for proper compatibility. Don’t substitute a different light or assume the holster will work with the light removed.

What if my firearm or light isn’t listed?

Please don’t select a similar option as a substitute. [Contact us](/content/pages/contact "https://eclipseholsters.com/pages/contact"/index.html) with the exact firearm and light model so we can confirm availability. If we don’t offer your configuration, you can r [equest that we consider it for a future addition](/content/pages/contact "https://eclipseholsters.com/pages/contact"/index.html). A request does not guarantee availability or a release date.

Will my holster accommodate an optic or other firearm modifications?

All of our holsters feature an optic cutout and an open-bottom design to accommodate most optics, threaded barrels, and compensators. If you have questions about your specific setup, contact us at info@eclipseholsters.com before ordering—we’re happy to help confirm compatibility.

Which belt attachment should I choose?

Choose an attachment based on your clothing and how you prefer to carry:

UltiClip 3: A metal clasp that attaches directly to your waistband. A good option for beltless carry, including leggings and athletic wear.
DCC MonoBlock: A metal, two-prong clip that can be used with or without a belt.
Quick Clip: A plastic clip offering convenient on-and-off attachment. (Requires belt)

Availability varies by holster. Check the attachment’s listed sizing and compatibility before selecting it.

What holster can I wear with leggings or clothing without a belt?

Our IWB Intrepid with an UltiClip is a good starting point for beltless carry. The clip grips your waistband directly, making it suitable for leggings, athletic wear, and other clothing without a belt.

Your waistband still needs enough structure to support the weight of your firearm and holster comfortably.

What is the Delta Wing, and do I need one?

The Delta Wing helps reduce “printing”—the outline of your firearm showing through clothing. It presses against your belt to bring the grip closer to your body.

It’s an optional concealment feature on compatible IWB configurations, rather than a requirement for every setup.

Can I adjust the ride height, cant, or retention?

Yes! Adjustment options vary by holster and attachment:

Ride height: UltiClip attachments let you adjust how high or low the holster sits using the existing mounting holes.
Cant: All of our IWB attachments and our OWB Orion Paddle allow you to adjust the holster’s carry angle.
Retention: All of our holsters feature adjustable retention, allowing you to fine-tune how firmly the holster holds your firearm.

If you have questions about adjusting your setup, contact us at info@eclipseholsters.com.

What are your holsters made from?

Our holsters are made from 0.080-inch Kydex, an industry-standard thickness that balances rigidity, durability, and everyday carry comfort.

Can I request a custom print?

Yes! We’d love to help you create something unique. Visit our Contact Us page to submit your custom print request and follow the instructions provided.

Our team will review your request and help you with the next steps.

PLACING OR CHANGING AN ORDER

Can I change my order after placing it?

Email info@eclipseholsters.com as soon as possible with your order number and the change you’d like to make.

We can often update your firearm model, weapon light, draw hand, attachment, color, or hardware before production begins. Changes aren’t guaranteed, and requests made after production starts may delay your order or require an exchange.

Can I change my shipping address?

Contact info@eclipseholsters.com immediately with your order number and complete corrected shipping address. We may be able to update it before your order ships.

Please don’t assume the address has been changed until our team confirms the update. If your order has already shipped, contact us so we can review the available options.

Can I cancel my order?

Email info@eclipseholsters.com as soon as possible with your order number and cancellation request.

What payment methods do you accept?

We accept credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and Meta Pay. Available payment options will appear at checkout.

Do you offer military or first responder discounts?

Yes! We offer a 20% discount for military members, law enforcement officers, firefighters, and EMTs. Visit GOVX to verify your eligibility and obtain a discount code to use at checkout.

PROCESSING, SHIPPING & TRACKING

What is your current processing time?

Orders ship from our shop within 1–3 business days after being placed. Business days are Monday through Friday, excluding holidays and scheduled closures.

Processing time is the time needed to prepare your order before it ships. Carrier transit time is additional.

What are your shipping options and costs?

Orders over $120 qualify for free shipping. Otherwise, our flat-rate shipping fee is $12.95.

Most orders ship via FedEx Express 2-Day, with exceptions for PO Boxes and addresses in Puerto Rico. Available shipping options will appear at checkout.

How long will it take to receive my order?

Allow 1–3 business days for processing, plus carrier transit time. Most packages arrive within 2–5 days after shipment, depending on the destination and shipping service.

Check your tracking link for the carrier’s latest estimated delivery date.

Where is my order?

Once your order ships, you’ll receive an email with tracking information. Check the email address used at checkout, including your spam or junk folder.

If your order is still within our processing window, it may not have shipped yet. If that window has passed and you haven’t received a shipping confirmation, email info@eclipseholsters.com with your order number.

My tracking hasn’t updated.

If you just received your shipping confirmation, please allow up to 24 hours for tracking updates to appear.

If tracking stops updating while your package is in transit, or the estimated delivery date passes without delivery, email info@eclipseholsters.com with your order number and tracking number so we can look into it.

Tracking says delivered, but I don’t have my package.

Check the delivery details for a photo or location note, then look around your delivery area and ask household members or your building’s office whether they received it.

If you still can’t locate the package, email info@eclipseholsters.com with your order number and tracking number. Include any carrier claim number if you’ve already opened a claim.

Do you offer international shipping?

Shipping to South Africa is available at checkout. For other international destinations, email info@eclipseholsters.com before ordering to discuss available options.

Shipping Policy

Please read our [**Shipping Policy**](/content/policies/shipping-policy "Shipping Policy"/index.html) for more information.

RETURNS, EXCHANGES & GIFTS

How do I start a return or exchange?

Email info@eclipseholsters.com with your order number and the reason for your request. Our team will provide instructions for your return or exchange.

If you’re experiencing a fit issue, we may help troubleshoot your setup first.

What is your return and exchange policy?

If you’re unhappy with the fit or quality of your purchase, [contact us](/content/pages/contact "https://eclipseholsters.com/pages/contact"/index.html) to request a return, refund, or exchange. Each request is reviewed by our customer-care team.

Non-defective returns are subject to a 10% restocking fee, and original shipping and handling charges are non-refundable.

Eligible exchanges must be requested within 6 months of purchase. Unused items in their original box may be exchanged for a different model or color due to appearance concerns. Exchanges aren’t covered when compatibility changes because you switch to a different firearm.

See our full return policy for eligibility and exclusions.

I ordered the wrong holster.

Email info@eclipseholsters.com with your order number and the exact firearm and weapon light you need the holster to fit.

If your order hasn’t shipped, we’ll review whether we can update it. If you’ve already received it, we’ll help you with the exchange process. Please don’t force your firearm into a holster made for a different configuration.

Can Garage Sale holsters be returned or exchanged?

All Garage Sale holsters are final sale and cannot be returned or exchanged. Please carefully review the listing’s firearm compatibility, draw hand, and configuration before purchasing. If you have questions, contact info@eclipseholsters.com before ordering.

What if I ordered the wrong holster as a gift?

Email info@eclipseholsters.com with the order number, if available, and the recipient’s exact firearm model and weapon light. Our team will review the available options under our return and exchange policy.

Do you offer gift wrapping?

Yes! Gift wrapping is available as an option when customizing your holster. Select it during customization before adding your holster to the cart.

Do you offer gift cards?

Yes! If you’re unsure which firearm model, attachment, or design to choose, a gift card lets the recipient select their own setup. Visit our [Gift Certificates](/content/products/send-an-eclipse-holsters-gift-certificate "https://eclipseholsters.com/products/send-an-eclipse-holsters-gift-certificate"/index.html) page to purchase.

How long does it take to receive my refund?

After your refund has been processed, it typically takes 2–5 business days to appear on your original payment method. The exact timing depends on your bank or card issuer.

HOLSTER CARE & WARRANTY

How do I clean my holster?

Wipe your holster down with a soft cloth and warm, soapy water, then dry it thoroughly. Avoid getting metal screws and attachments wet to help prevent rust.

My holster feels too tight or too loose.

First, confirm that your firearm and any weapon light exactly match the configuration ordered.

All of our holsters have adjustable retention. With your firearm unloaded, make small adjustments to the retention screws and check the fit after each adjustment.

If the fit still doesn’t feel right, stop using the holster and email info@eclipseholsters.com with your order number and clear photos or a short video showing the issue.

How do I adjust my holster’s ride height or carry angle?

All of our IWB attachments and our OWB Orion Paddle allow cant adjustment, which changes the angle of your holster. UltiClip attachments also allow ride-height adjustment using the existing mounting holes.

Make adjustments with the firearm removed, and ensure all hardware is secure before using the holster. If you need help with your specific setup, contact info@eclipseholsters.com.

What should I do if a screw or other piece of hardware is missing?

Our [Replacement Hardware Kit](/content/products/replacement-hardware-set "https://eclipseholsters.com/products/replacement-hardware-set"/index.html) includes screws, washers, and spacers for our holsters. If you’re unsure which hardware you need—or your order arrived with something missing—email info@eclipseholsters.com with your order number and a photo.

Lifetime Warranty

Our Lifetime Warranty covers defects in materials and workmanship. If you believe your holster has a defect, [contact us](/content/pages/contact "https://eclipseholsters.com/pages/contact"/index.html) with your order number and details of the issue. We may request photos to help assess it.

Damage caused by misuse or unauthorized modifications may not qualify for a no-charge replacement. See our return policy for full details.

Disclaimers

DISCLAIMER: “GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks registered by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Eclipse Holsters nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.